ABOUT OUR STORE
What is petsprimestore?
We are a pet-focused online store offering a wide range of high-quality products for your furry friends. We partner with trusted suppliers to ship directly from the warehouse to your doorstep.
How long does shipping take?
Most orders arrive within 7–15 business days. Some items may arrive sooner, while others may take a bit longer depending on your location and the supplier.
Will I receive tracking information?
Yes, once your order ships, you’ll receive an email with a tracking link so you can monitor its journey.
Where are your products shipped from?
Our products are shipped from trusted suppliers located in the US, Europe, and Asia. The shipping origin depends on the product and destination.
Can I cancel or change my order after placing it?
Orders can only be changed or canceled within 6 hours of placement. After that, it may already be processing and on its way.
Shipping & Returns
How long will it take to receive my order?
Most orders are processed within 1–3 business days and arrive within 7–15 business days, depending on your location and the shipping method selected.
Do you offer expedited shipping?
At this time, we primarily offer standard shipping. However, expedited shipping options may be available at checkout during promotional periods.
What if my order hasn’t arrived after 15 business days?
If your order hasn’t arrived within the estimated delivery window, please contact our support team at support@petsprimestore.com, and we’ll be happy to assist you.
My item arrived damaged—what should I do?
We’re sorry to hear that! Please send us a photo of the damaged item along with your order number to support@petsprimestore.com, and we’ll resolve the issue promptly.