1. Return Eligibility
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We value our customers' satisfaction and offer a 30-day return window. If you are not fully satisfied with your purchase, you may return the product within 30 days from the date of receipt.
2. Conditions for Return
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Returned items must be unused, in original condition, and in their original packaging.
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All tags and labels must remain intact for the return to be processed.
3. Non-Returnable Items
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Certain items, such as perishable goods (including food items), and customized or personalized products, are not eligible for return.
4. Refund Process
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Once the return has been authorized, the full refund will be processed to the original payment method within 7-10 business days.
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Please note that shipping charges are non-refundable unless the return is due to an error on our part.
5. Exchange Policy
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If you wish to exchange a product, you must first return the original item in accordance with the return process and place a new order for the replacement.
6. Damaged or Defective Items
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If you receive a damaged or defective product, please contact us within 7 days of receiving the item to initiate a return or exchange.
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We will cover the return shipping costs for defective or damaged items.
7. Contact Information
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Should you have any questions or require further assistance, our customer service team is available to assist you. You can reach us via:
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Email: support@petsprimestore.com
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