Shipping Policy
At Pets Prime Store, we are committed to delivering your orders quickly, securely, and transparently across the United States. We offer both Free Shipping and Flat-Rate Shipping options, depending on the product and delivery location.
Processing Time
Orders are typically processed within 1–3 business days (excluding weekends and holidays). Once your order is ready to ship, you’ll receive a confirmation email with tracking details.
Shipping Options & Delivery Times
- Free Standard Shipping (3–7 business days): Available on eligible products and orders.
- Flat-Rate Shipping: For select items, a flat shipping fee applies, calculated at checkout.
- Express Shipping (1–3 business days): Available at an additional cost during checkout.
Multiple Shipments
Your order may arrive in more than one package if items are shipped from different warehouses.
Each package will have its own tracking number.
Possible Delays
We aim for timely delivery, but delays may occur due to weather, holidays, or carrier issues. We will
keep you informed if any unexpected delays happen.
Incorrect Address Policy
Please ensure your shipping address is accurate. We cannot be responsible for orders lost or delayed
due to incorrect addresses.
International Orders
At this time, our shipping services are focused on U.S. domestic deliveries. For any special international shipping requests, please contact us before placing your order.
Tracking Your Order
You will receive a tracking link via email as soon as your order is shipped. You can monitor your shipment status in real time.
Shipping Address Accuracy
Please double-check your shipping information before completing your purchase. Pets Prime Store is not responsible for delays or lost packages due to incorrect or incomplete addresses.
Lost or Damaged Packages
If your order is lost or arrives damaged, please reach out to us at supports@petsprimestore.com within 7 days of your expected delivery date. We’ll work with you to resolve the issue promptly.